Responsible Gaming at bdg99
We are committed to keeping gaming safe, fair and fun for every player across Bangladesh. 21+ only.
At bdg99, we believe that gaming should always be an enjoyable and controlled pastime. Whether you are placing bets on cricket matches during the BPL season, spinning the reels on your favourite slot, or flying high in an Aviator crash game, your wellbeing comes first. Responsible gaming is not just a policy at bdg99 — it is a core value that shapes every feature we build and every decision we make for our community of players across Dhaka, Chittagong, Sylhet, Rajshahi, and beyond.
Problem gambling can affect anyone, regardless of experience or income level. The moment gambling stops being entertainment and starts causing stress, financial strain, or relationship problems, it is time to seek support. bdg99 provides a range of practical tools and resources to help you stay in control of your gaming activity at all times — and our dedicated support team is available around the clock to assist you.
Our Responsible Gaming Principles
Six core commitments that guide how bdg99 protects its players every day.
Deposit Limits
Set daily, weekly or monthly deposit caps to keep your spending in check and avoid overspending.
Time-Out Feature
Take a short break from gaming for 24 hours, 7 days or 30 days whenever you feel you need it.
Self-Exclusion
Request a voluntary self-exclusion period of 3 months, 6 months, 1 year, or permanent exclusion from the platform.
Session Time Limits
Configure alerts and automatic logouts after you have been playing for a set amount of time.
Loss Limits
Cap the maximum amount you can lose in a given period so that losses never spiral beyond your comfort zone.
Account Verification
Strict age and identity verification ensures that only adults aged 21 and above can open and use an account on bdg99.
Tools to Keep You in Control
Access these tools directly from your bdg99 account settings or by contacting our support team.
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Deposit Limit Control
Log in to your account settings and set a deposit limit at any time. Limit increases take 7 days to apply; decreases take effect immediately to protect you.
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Time-Out Requests
Need a short break? Activate a time-out from your account or by emailing our support team. Your account will be suspended for the chosen duration and all marketing will stop.
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Self-Exclusion Programme
If you feel gambling is becoming a problem, request a self-exclusion of 3 months up to permanent. We will close your account and ensure you are not sent any promotional material during this period.
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Activity History & Spend Review
Review your full gaming history, deposits, withdrawals and net win/loss figures at any time directly within your account dashboard.
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Reality Check Alerts
Set periodic pop-up reminders during your gaming session — available at 15, 30 or 60-minute intervals — showing your session duration and net balance.
Recognising Problem Gambling
Being aware of early warning signs is the first step to protecting yourself and those around you.
Please read carefully
If any of the following signs feel familiar, we strongly encourage you to use our self-exclusion tools or contact our support team right away. There is no shame in asking for help.
- Chasing Losses: Continuing to play in order to recover money you have already lost, often leading to even greater losses.
- Spending More Than Planned: Regularly exceeding the budget you set aside for gaming, dipping into money meant for bills, food or family needs.
- Hiding Gaming Activity: Feeling the need to conceal how much time or money you spend on gaming from family members or friends.
- Gaming to Escape Problems: Using gaming as a way to cope with stress, anxiety, depression or personal difficulties rather than as entertainment.
- Neglecting Responsibilities: Work, studies, family duties or social commitments are being skipped or suffering because of time spent gaming.
Our Commitment to Safe Play
bdg99 is built on a foundation of trust and fairness. We use SSL encryption to secure every transaction and your personal data, and our games run on certified random-number generators that guarantee fair outcomes for all players. We never manipulate results, and we are fully transparent about how odds and payouts work across cricket betting, slots, crash games, and live casino tables.
We actively promote responsible gaming through player education. Our platform features informational banners reminding players of session time, in-app balance checks, and regular prompts to review spending habits. We believe an informed player is a safer player, and our support content is always written in plain, accessible English so that every player across Bangladesh can understand their rights and options.
We are particularly mindful of players who may be vulnerable, including those experiencing financial hardship, emotional stress, or mental health challenges. Our team is trained to identify at-risk patterns and reach out proactively. If you are going through a difficult time, please do not hesitate to contact us — we are here to help, not to judge.
Get Help When You Need It
You are never alone. If gaming is affecting your life or the life of someone you care about, our support team is ready to listen and guide you toward the right resources. Reaching out is a sign of strength.
bdg99 Responsible Gaming Support
Our support team is available 24/7 to assist you with setting account limits, requesting a time-out, or starting a self-exclusion. All enquiries are handled with complete confidentiality and without judgement.
Email: [email protected]
Ready to Play Responsibly?
Explore bdg99's full game library — from crash games and slots to live cricket betting — knowing that our responsible gaming tools have you covered every step of the way.