Privacy Policy bdg99

Last Updated: January 2026

At bdg99, your privacy is a fundamental priority. This Privacy Policy explains what personal data we collect from players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond — how we use it, and the steps we take to keep it secure. By accessing or using bdg99, you confirm that you have read, understood, and agreed to the terms set out in this policy.

This policy applies to all services operated by bdg99, including our website, mobile platform, live casino, crash games, slots, cricket betting, and any other features accessible through the bdg99 ecosystem. We are committed to handling your data with the highest standards of integrity and transparency.

1. Information We Collect

When you register and use bdg99, we collect several categories of personal information necessary to operate our services, verify your identity, and comply with applicable regulations. The information we collect includes, but is not limited to:

• Identity information: full name, date of birth, national ID number, and a copy of your government-issued ID for KYC verification.
• Contact information: email address, mobile phone number, and residential address including city and district within Bangladesh.
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported methods), transaction history, deposit and withdrawal records.
• Technical data: IP address, device type, browser type and version, operating system, referring URLs, and session activity logs.
• Gameplay data: betting history, game preferences, session duration, wagering patterns, and bonus usage records.

We collect this information directly from you at the point of registration, through your ongoing use of the platform, and automatically through cookies and tracking technologies as described below.

2. How We Use Your Information

The personal data collected by bdg99 is used exclusively for the following lawful purposes:

• Account management: to create, maintain, and manage your bdg99 account, including identity verification and KYC compliance.
• Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels.
• Customer support: to respond to your queries, resolve disputes, and provide assistance related to your account or gameplay.
• Legal and regulatory compliance: to fulfil our obligations under applicable laws, including anti-money laundering (AML) procedures and responsible gaming requirements.
• Platform improvement: to analyse usage patterns, improve our games and services, and personalise your experience on bdg99.
• Promotional communications: to send you relevant offers, bonuses, and updates about bdg99 — only where you have consented to receive such communications. You may opt out at any time.

3. Data Sharing & Disclosure

bdg99 does not sell, trade, or rent your personal information to any third party. We treat your data as strictly confidential. However, in certain limited circumstances, we may share necessary data with trusted parties solely to operate our services:

Any third party that receives your data is contractually obligated to maintain its confidentiality and use it only for the specified purpose. We do not authorise them to use your data for their own marketing or unrelated purposes.

• Payment processors and financial institutions: to facilitate your deposits and withdrawals through bKash, Nagad, Rocket, Upay, and banking partners.
• Game providers: limited technical data may be shared with game studios (such as Pragmatic Play, Evolution Gaming, Spribe) solely to deliver the gameplay experience.
• Regulatory and law enforcement authorities: where we are legally required to disclose data in response to a valid legal request, court order, or to comply with applicable laws.

4. Payment Data & Financial Information

All financial transactions on bdg99 are processed through secure, encrypted channels. When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, or any other supported payment method, the transaction is handled via SSL-secured connections. We do not store your full payment credentials (such as mobile banking PINs or card CVV numbers) on our servers.

Transaction records, including deposit amounts in Bangladeshi Taka (৳) and withdrawal histories, are retained for a period required by applicable regulations and for the purposes of fraud prevention and dispute resolution. These records are accessible only to authorised bdg99 personnel and, where legally required, to regulatory bodies.

5. Cookies & Tracking Technologies

bdg99 uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and gather anonymous analytics data. The types of cookies we use include:

• Essential cookies: required for the basic operation of the bdg99 platform — without these, certain features such as account login and session management would not function correctly.
• Analytical cookies: used to understand how players interact with the platform, which pages are visited most frequently, and how we can improve overall service quality.
• Preference cookies: to remember your site settings, language preferences, and personalisation choices so you do not need to reconfigure them on each visit.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to access certain features of bdg99. By continuing to use our platform, you consent to our use of cookies as described in this policy.

6. Data Retention

bdg99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the provision of services, legal compliance, fraud prevention, and dispute resolution. Account data is generally retained for the duration of your active account and for a reasonable period thereafter in accordance with regulatory requirements.

If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where we are required by law to retain certain records (such as transaction history for financial audit purposes). Once the required retention period has expired, all personal data will be securely and permanently deleted.

7. Your Rights

As a registered user of bdg99, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to any legal obligations we may have to retain it.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: you may request a structured, machine-readable copy of the personal data you have provided to us.

To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 72 hours and aim to resolve it fully within 30 days, subject to identity verification.

8. Security Measures

bdg99 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, role-based access controls so that only authorised personnel can access sensitive data, regular security audits and vulnerability assessments, and multi-factor authentication options for account protection.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you promptly and take all necessary remedial action in accordance with applicable data protection requirements.

9. Third-Party Links

The bdg99 platform may contain references to or integrations with third-party game providers and payment services. While we carefully vet all partners, we are not responsible for the privacy practices or content of third-party platforms. Once you leave the bdg99 platform and navigate to an external service, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party service you interact with.

10. Children's Privacy

bdg99 is strictly an adults-only gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that your child has provided personal information to bdg99, please contact us immediately at [email protected] and we will take prompt action to delete that information.

We also reserve the right to suspend or permanently close any account that we reasonably suspect is being operated by or on behalf of a minor. Age verification is a mandatory step in our registration process and we take any breach of this requirement extremely seriously.

11. Changes to This Privacy Policy

bdg99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other operational reason. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the platform.

Your continued use of bdg99 after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bdg99 handles your personal data, our support team is available to assist you. We are committed to resolving all data-related enquiries promptly and transparently.

Email: [email protected]